All Kels products are guaranteed for 2 years from the purchase date. The warranty protects products against breakages caused by material or manufacturing defects. 

If you have a damaged item that needs to be replaced, please send a photo of the item to info@kelsoriginal.com with your order number, and a member of staff will be in touch with you.

Damage due to misuse, abuse, neglect, normal wear and tear, theft or anything unrelated to poor manufacturing and workmanship will not be considered for replacement. 

Are lenes covered under the warranty?

Although our lenes are scratch resistant, any scratches on the lenses are regarded as a normal consequence of wear and is not covered by the warranty.

Who handles shipping costs for warranty returns?

Customers are responsible for the cost of shipping items to Kels, and Kels will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. 

What is the warranty returns address?

Kels Original Ltd
PO Box 91
MAGHERAFELT
BT45 9BJ