Shipping policy
Last updated: 30 August 2026
At Kels, we aim to get your sunglasses to you as quickly and safely as possible. Orders are dispatched from Northern Ireland using trusted delivery partners.
Where do we ship?
We currently ship to the UK, European Union and selected international destinations, including the USA, Canada, Australia and New Zealand.
Available shipping destinations will be shown at checkout.
How much does shipping cost?
UK & EU: Free standard shipping
Other international destinations: Shipping costs are calculated and displayed at checkout before you complete your order.
How long will delivery take?
Estimated delivery times are:
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UK: 2–5 working days
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EU: 5–10 working days
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International: Typically 5–10 working days, depending on the destination
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, customs processing or other circumstances outside our control.
If your order is taking longer than expected, please contact info@kelsoriginal.com and we'll be happy to help.
Can I track my order?
Where tracking is available, you'll receive tracking information once your order has been dispatched.
If you experience any problems with your delivery, please contact us at info@kelsoriginal.com. We'll work with our delivery partner to resolve the issue.
Your order remains our responsibility until it has been delivered to you, or to someone you have identified to receive it on your behalf.
Can I cancel or change my order?
We begin processing orders shortly after they are placed, so we can't guarantee that an order can be changed or cancelled once it has been submitted.
If you need to make a change, contact info@kelsoriginal.com as soon as possible and we'll do our best to help.
Taxes & Import Duties
All Kels orders are dispatched from Northern Ireland.
Customers in the UK and EU should not normally be charged additional import duties on delivery.
For destinations outside the UK and EU, local taxes, customs charges or import duties may apply. Where these charges are not included at checkout, they are the responsibility of the customer.
Customs requirements vary between countries, so we recommend checking your local requirements if you're unsure.
Questions about your delivery?
If you have any questions about shipping or an existing order, please contact us at:
Please include your order number where possible so we can help you as quickly as possible.